Frequently Asked Questions
Thank you for your interest in J&R Gallery! Below are some commonly asked questions that may provide insight about our policies, different types of artwork, and services we provide.
What is the difference between original fine art and a custom print reproduction?
An original is a unique, one-of-a-kind painting hand-painted, drawn, or sculpted by the artist. A reproduction or fine art print is custom-made from a professional, high-quality photograph to your size and finishing specifications using archival inks and quality finishing materials. It is printed on high quality paper or canvas. To learn more about fine art prints, click here.
How long will it take to ship my artwork?
For original artwork, please expect 1 - 6 weeks for delivery, depending on artwork size, weight, and destination. For fine art prints, please allow four weeks business days for production and shipping. Once your order is complete, you will be emailed the shipping details to track your order.
What if my order arrives damaged?
In the event that your order arrives damaged, please notify us within 3 days of delivery. Providing photos is most helpful with insurance claims. We’ll work quickly to replace your order.
What is your return/exchange policy?
Please refer to our policy on this, click here.Does my artwork arrive ready to hang on the wall?
All framed artwork will arrive wired or with the appropriate installation
hardware, depending on the artist’s preference for how the work should
be mounted. Unframed artwork will need to be framed before it can be hung.
I would like to request a commission by a specific artist or receive more information on this. What do I do?
No problem! Simply email email@example.com and let us know which artist you are interested in having create a commission piece for you. We’ll need to know your shipping location, size, and style preference. Then we work with the artist to get you the artwork you have in mind!
Do you offer restoration services?
Yes, J&R does offer restoration services for statues and paintings, depending on the condition. Services are only offered for items currently in West Malaysia. Please contact us via email firstname.lastname@example.org
Do you provide framing for a piece that is unframed?
While J&R does not provide any additional framing services for pieces that are unframed, many of the artwork(s) we carry have been framed by the artist. When shopping, be sure to look at all the photos in the image gallery and check framed dimensions in the product description.
Will the color of artwork look the same as it appears on my screen?
There are subtle variations between monitors, screen resolution, brightness and lighting which can affect the appearance of the artwork. While we pay careful attention to accurately represent color you may see a slight difference from screen to print. Please reach out if you’d like to see additional photos of a work before making a purchase.
What does “gallery wrapped” mean?
Gallery wrapping is a method of stretching canvas so that it wraps around the sides of stretcher bars and is secured to the back of the wooden frame. Artwork that is gallery wrapped can hang without a frame.
Some artists choose to paint the sides of the canvas a specific color, some allow the paint to drip over the sides, and some have the painting continue over the sides. In most cases, the sides of gallery wrapped canvases are visible in our product images and description. However, if you have any questions about the sides of a specific piece, please email us at email@example.com.
Is all of the artwork I see on J&R's website available to view in person?
At the moment we do not have a physical gallery for in person viewing.